Need assistance with a Poptup sampling experience? We’re here to help! Whether you’re having trouble redeeming a sample, completing a survey, or have questions about your data, this page covers everything you need to know. 

🔧 Common Issues & Solutions 

I scanned the QR code, but nothing happened. 
Please ensure: 

• You have a stable internet connection 
   

• Your phone camera or QR app is working correctly 
  If the issue persists, try refreshing the page or using a different device. 
   

I didn’t receive my follow-up email or survey. 
Check your spam/junk folder. Emails typically arrive within 48 hours of sample collection. Still nothing? Email us at hq@poptup.uk with your sample location and the date of redemption. 

I completed the survey but didn’t get my discount or voucher. 
Our thank-you email with your incentive should arrive within 1–2 hours of survey completion. If it doesn’t, please contact us with your email address, and we’ll resend it. 

I want to opt out or delete my data. 
No problem. Email hq@potup.uk with the subject line "Data Removal Request" and we’ll take care of it. 

📦 Product Questions 

I had an issue with the product I received. 
We’re sorry to hear that! poptup distributes samples on behalf of brand partners. For product-specific concerns (e.g., allergies, damage, ingredients), please contact the brand directly. You can find their contact details on the packaging or in the follow-up email. 

📩 Contact Us 

Still need help? Our support team is happy to assist. 

• General Support: 
  📧 hq@poptup.co.uk 
   

We aim to respond within 48 hours during business days (Monday–Friday). 

🙋‍♂️ Additional Help 

• Visit our FAQs for quick answers 
   

• Learn more about how poptup works on our About Us page 
   

• Read our Privacy Policy for details on how your data is used